Refund Policy | The Publishing Lounge

Last updated: November 2, 2026

At The Publishing Lounge, your satisfaction comes first. Our revision policy lets you refine your manuscript, edits, cover and other deliverables until they match your vision, at no extra charge within your package. This policy explains when a refund applies to our book writing, ghostwriting, editing, proofreading, cover design, illustration, publishing, audiobook, video trailer, author website and marketing services.

1. Full Refunds

Your complete order amount will be refunded if:

You were charged twice because of a processing error.
We fail to meet a special requirement that we agreed to in writing before the project started.
We are unable to complete your order according to the agreed delivery schedule.

2. Refunds for Dissatisfaction

If you are not satisfied with our work, you can request a refund within five (5) days of receiving your first delivery (for example, your sample chapter, first editing pass or initial cover concepts). If we do not receive a refund request within five days of that first delivery, it is understood that you are satisfied with it. Bundles and combo packages follow the same rules as single services.

Once a project enters the revision phase, or the number of drafts or concepts in your package has been delivered, the refund offer no longer applies.

3. Refund Schedule

Approved refund requests are processed as follows:

Request made before the first delivery: full refund, less a 10% service and processing fee.
Request made within 48 hours of the first delivery: 66% refund, less a 10% service and processing fee.
Request made between 48 and 120 hours after the first delivery: 33% refund, less a 10% service and processing fee.
No refund is available after 120 hours from the first delivery. We still want you to be happy, so please contact us about any concern and we will work with you through revisions.

All refund requests are reviewed by our support department. The Publishing Lounge may approve or decline a request on a case by case basis, including where the request breaches these terms.

4. When Refunds Do Not Apply

Reasons that do not relate to the service, such as a change of mind, a change of heart or a disagreement with a partner or co-author.
Once you have approved a manuscript, chapter, edit or design and it has moved to the next stage of production (for example, an approved cover sent for formatting, or an approved manuscript sent for typesetting).
Once your book has been submitted or published on Amazon KDP, IngramSpark, Barnes & Noble or any other platform, or an audiobook or video trailer has been delivered or uploaded to a platform such as YouTube.
Book video trailers and animations once they are approved or a revision has been requested.
Author websites once they have been uploaded to a test link or to your domain.
Book marketing, social media, SEO, domain registration and web hosting services.
Third party costs paid on your behalf, such as ISBNs, printing, copyright registration, platform fees and advertising spend.

5. Changes After Delivery

Changes requested after the delivery date are charged separately. Full payment for the project must be made by the end of the delivery date before further changes can be made.

6. Your Rights After a Refund

When you receive a refund, all rights to the manuscripts, drafts, edits, designs, illustrations, audio and video created by The Publishing Lounge for your project return to us. You agree not to use, publish, distribute or claim ownership of any of that work, directly or indirectly. We may record the refunded work with the relevant copyright authorities so that it cannot be reused as original work in the future.

7. How to Request a Refund

Contact our support team by phone at (302) 467-1225, through live chat on our website, or by email at sales@thepublishinglounge.com.
Include your name, order details and the reason for your request.
We will first try to resolve your concern through our revision policy. If that is not possible, our refund department will email you a decision on your request.
Approved refunds are returned to the original payment method.

8. Questions

If you have any questions about this policy, please contact us at sales@thepublishinglounge.com or call (302) 467-1225. Our support team is available 24 hours a day.